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Ordering & Delivery



We take pride in our customer service - we are here to help you.

If you have any questions, please contact us Monday to Friday between 8.30am and 5:30pm EST.

Tel 02 9987 0800 or sales@vegware.com.au


Orders

Orders can be placed by phone, email, fax or online.

As soon as the order has been processed, we will email an Order Acknowledgement to you. 

Once payment has been received (or for account customers, if the account is within our trading terms), we will send the order.

Once the order has been sent, we will send another email confirming your freight tracking number.


Delivery

The majority of orders received by 12pm will be dispatched the same day for delivery by 5pm the next working dayIn some parts of Australia, delivery may take longer.

 

If you have special delivery instructions such as specific booking-in or security gate entry requirements, please let us know at the time of order and we will do our best to accomodate your requests.


Urgent orders

Orders can be picked up from our warehouse now located in Prestons, please contact us to make prior arrangements, or we can deliver on a same-day basis. However, a same-day premium service is an additional cost - please ask and we will see what we can do to make things run smoothly for your rush needs.